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Privacy Policy

Last Updated: December 11, 2024

1. Introduction

This Privacy Policy explains how Monde Mosaic LTD, trading as Speed Merchants (“we,” “our,” “us,” or “Company”), collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data in a transparent and lawful manner.

2. Information We Collect

2.1 Information You Provide

We collect basic business information necessary to provide our Shopify speed optimization services, including:

  • Business name
  • Contact name
  • Business email address
  • Shopify store URL
  • Business billing information

2.2 Automatically Collected Information

We use analytics tools to collect information about website visitors, including:

  • IP address
  • Browser type and version
  • Operating system
  • Time and date of visits
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Device information
  • Location data (country/region level)

3. How We Use Your Information

We use your information for the following purposes:

  • Providing our speed optimization services
  • Communicating about your service requests
  • Sending marketing communications (with your consent)
  • Improving our website and services
  • Processing payments
  • Complying with legal obligations

4. Marketing Communications

If you have agreed to receive marketing communications, you may opt out at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly

We will not share your email address with any third parties for marketing purposes.

5. Data Storage and Security

5.1 Data Storage

We store your data securely within the European Economic Area (EEA).

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure access controls
  • Regular security assessments
  • Staff training on data protection

6. Your Rights

Under UK and EU data protection laws, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us at [Contact Email].

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

8. Third-Party Services

We do not share your personal data with third parties except for essential service providers who:

  • Help us provide our services
  • Are bound by confidentiality obligations
  • Process data only according to our instructions

9. Cookie Policy

Please refer to our separate Cookie Policy for information about how we use cookies and similar technologies.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16.

11. International Data Transfers

We process data within the UK and EEA. If any data transfers outside these areas occur, we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on our website
  • Sending an email notification
  • Displaying a notice on our website

13. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

End of Privacy Policy